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It is our desire at the Knitting Room that you are completely satisfied with your purchase. Returns are therefore accepted provided you contact us within 7 days of receiving your product, either by telephone at 1-705-568-2630 or by email at the firstname.lastname@example.org.
You may exchange your product, receive a store credit, or receive a full refund of the purchase price plus applicable taxes, provided products are returned in their original, unopened packaging in their original condition for resale. This includes all yarns, which must be returned complete with their original labels intact. Yarns that have been damaged in any way, including through household odours, such as cigarette smoke or cooking odours, will not be refunded.
Shipping charges are not subject to refund. If you received free shipping, the actual cost to us of the shipment will be deducted from the refund.
If you choose to exchange your product, additional shipping costs will apply. In addition, free shipping will not be available on exchanges.